We will ship your order within 1–3 days. We strive to ship in a timely manner. All orders are shipped F.O.B. Broomfield, Colorado.

Keep in mind that weekends and holidays are not considered business days by Pleasurebaes, or our shipping partners.

Delivery times depend on your location. It usually takes 3–5 business days, though delivery to remote areas may take longer.

Keep in mind that weekends and holidays are not considered business days by Pleasurebaes, or our shipping partners.

Discreet shipping is important to many of us. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name PB Retail Ltd.

Heads up! If you use the PayPal, or other third-party platforms to complete your purchase, it may include a product image in your order notifications. If you're ordering something private, we suggest checking out with an alternate email or turning off app notifications for added discretion.

Standard shipping is free for orders over $69+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99. We are currently unable to offer Fast and
Fastest Shipping services. We apologize for the inconvenience and are working to add more carriers. Please be patient.

For items delivered to remote areas, there may be an additional charge. Please refer to the shipping estimate at checkout for the final price.

You have 30 days from the day of purchase to return items to us for a refund. Unopened, unused, or unworn products that have their packaging or tags intact are eligible for this type of return. However, you must pay all return shipping costs.

Due to hygiene regulations, all sales on intimate items are final and cannot be exchanged.

For clothing, please consult our size chart prior to purchase. Any items returned to us in violation of this policy will be disposed of.

Should you wish to have them sent back to you, you will be responsible for the associated shipping costs.

If a product malfunctions after use, please contact us.

If your package has not yet been shipped, we can cancel the order or change the shipping address. We recommend that you request this within 24 hours. Note: The billing address cannot be changed.

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

Click here to contact us.

You can reset your password by clicking on the Account Icon at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Scroll to the bottom of the next page and click unsubscribe again. You will receive a message indicating you have unsubscribed successfully.

Once you've found the product you want to purchase, click the Add to Cart button. Once you are done choosing the items, click the Proceed to Checkout button to fill in the information required.

Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.

Payment Methods