A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change cancel your order.

If your package has not yet been shipped, we can cancel the order or change the shipping address. We recommend that you request this within 24 hours. Note: The billing address cannot be changed.

We will ship your order within 1–3 days. We strive to ship in a timely manner. All orders are shipped F.O.B. Broomfield, Colorado.

Keep in mind that weekends and holidays are not considered business days by Pleasurebaes, or our shipping partners.

Standard shipping is free for orders over $69+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99-$12.99. We are currently unable to offer Fast and Fastest Shipping services. We apologize for the inconvenience and are working to add more carriers. Please be patient.

For items delivered to remote areas, there may be an additional charge. Please refer to the shipping estimate at checkout for the final price.

All orders have tracked shipping. Your tracking code will be shown in your order dispatch email.

You have 30 days from the day of purchase to return items to us for a refund. Unopened, unused, or unworn products that have their packaging or tags intact are eligible for this type of return. However, you must pay all return shipping costs.

Due to hygiene regulations, all sales on intimate items are final and cannot be exchanged.

For clothing, please consult our size chart prior to purchase. Any items returned to us in violation of this policy will be disposed of.

Should you wish to have them sent back to you, you will be responsible for the associated shipping costs.

If a product malfunctions after use, please contact us.

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